Mehlville Mobile High Utilizers Program
Our patient interactions on 911 calls showed us the need for non-emergency interventions to help people better manage their healthcare and improve their quality of life. Sometimes people don’t need to go to the hospital, but they may need help with a range of issues that impact their well-being.
Mehlville Mobile typically identifies potential clients through analysis of EMS records for frequency of use as well as underlying health and environmental conditions. Clients enrolled in Mehlville Mobile receive free at-home visits from their Community Paramedics for a period of time. At the initial visit, the Community Paramedic will perform a comprehensive assessment of the individual’s health and environment to identify the problems they may be having with independent living. The Community Paramedic will then develop a plan of action to connect the client with resources to help them meet their challenges and improve their quality of life. Client needs vary greatly, and our Community Paramedics might help them get a primary care physician, arrange transportation to appointments or the grocery store, coordinate care and medication compliance, or connect them with physical therapy to prevent falls, to name a few.
Mehlville Mobile has been successful in reducing costly non-emergency 911 calls, for which the District receives no compensation. Clients who have graduated from the program show a reduction of over 80% in non-emergency 911 calls. Building on this success, Mehlville Mobile plans expansion into other mobile integrated healthcare programs, such as initiatives that would help patients more effectively manage chronic disease or transition back into their homes after a hospitalization.
If you see our community paramedics around town (in a leased vehicle generously donated by Mungenast Honda), say Hello! Ultimately, we want Mehlville Mobile to become an integral part of our healthcare community, evolving as community needs change and providing new connections and efficiencies that will benefit everyone.